Masterclass - Handling Complaints & RCA

Language: English

Time: 4 hours

Mode: Online

Course Description

Who is it for?

Food Business Owners, Food Business Managers, Entrepreneurs/Start-up Founders, quality control personnel, and Customer service representatives.
Managers, Supervisors students and enthusiasts keen to understand the complaint management systems.

Learning Outcome:

Participants will be able
• To Enhance customer satisfaction through improved complaint resolution.
• To Understand the importance of a structured approach to Root Cause Analysis (RCA).
• To Apply RCA principles to improve overall process efficiency.

Program Coverage:

  • What are different types of complaints.
  • Steps to handle customer complaints.
  • Principles of Root Cause Analysis.
  • Questions to ask during RCA.
  • Understanding the concept of corrective action 
  • RCA process Tolls for conducting RCA

Book online at academy.foodsafetyworks.com training or
call +91-8088470480 to enquire.