Masterclass - Handling Complaints & RCA

Who is it for?

Food Business Owners, Food Business Managers, Entrepreneurs/Start-up Founders, quality control personnel, and Customer service representatives.
Managers, Supervisors students and enthusiasts keen to understand the complaint management systems.

Learning Outcome:

Participants will be able
• To Enhance customer satisfaction through improved complaint resolution.
• To Understand the importance of a structured approach to Root Cause Analysis (RCA).
• To Apply RCA principles to improve overall process efficiency.

Program Coverage:

• What are different types of complaints.
• Steps to handle customer complaints.
• Principles of Root Cause Analysis.
• Questions to ask during RCA.
• Understanding the concept of corrective action 
• RCA process Tolls for conducting RCA
  

Book online at academy.foodsafetyworks.com training or
call +91-8088470480 to enquire.