Why this course?

Description

Date of Training: 13th January 2022

Timing: 2 PM - 6 PM (Indian Standard Time)

Trainer: Sarika Agarwal

During this course, you will learn about best practice complaint management systems and quality investigation techniques. It introduces and demonstrates several tools which can be utilized when working through an issue such as customer complaints to get to the root cause of the problem.

Course Outline:

• What are different types of complaints
• Steps to handle customer complaints
• Principles of Root Cause Analysis
• Questions to ask during RCA
• RCA process Tolls for conducting RCA
• Understanding the concept of corrective action

Who should attend?

Food industry professionals, entrepreneurs, students, and enthusiasts.

About the Trainer:

Ms.Sarika has B. Tech in Food Technology and has been leading the company since 2009. She has helped multiple clients implement FSMS at their locations. She has an overall experience of over 15 years in the domain.

Certificate of Completion

Certificate of completion shall be issued to all the delegates who attend the entire duration of the course and complete all the chapters.